I’m considering an Ambetter individual health insurance plan, but the reviews are terrible. I tried calling several times to ask questions about the plan I would be choosing, and it was a nightmare. The first-tier representatives either couldn’t answer basic questions or provided completely wrong or conflicting answers compared to other agents. I asked for a supervisor, hoping for more accurate answers, but even they gave me incorrect information. The only reason I would consider their plan is because no other insurer offers such a low deductible. However, if my experience so far is indicative of what to expect, it might not be worth it.
Was this just a fluke? Has anyone here had or currently has their insurance? What was your experience like?
Customer service is the worst. It was a bad dream. My calls with them always lasted at least two hours. They made my enrollment extremely difficult, and even after three months after the first payment, they still hadn’t sent me my insurance card.
Ambetter is with me. They did pay for a significant procedure, but some of the experts and laboratories are having issues. Their insurance is not accepted by providers who are suggested on their websites. I just tried to get transferred to someone in Louisiana for two hours. They put me on hold, claimed they didn’t have the information, four times moved me to another person in India, and twice just hung on to me.