How do I reach the billing department for Blue Shield of California?

Individual/Marketplace Insurance Forum
1

I’ve been overcharged four times my premium, and every time I call Blue Shield, the rep immediately puts me on hold. After about 30 minutes, they come back and tell me they can’t help. When I ask for the billing department, they say they can’t transfer me.

I have Covered California, but they told me they can’t do anything about Blue Shield overcharging me. I tried searching online for a direct billing number, but the only result is their general customer service line.

Does anyone know how to reach someone in billing who can actually fix this?

2

Try using their live chat feature on the patient portal. That’s been the fastest way for me to get in touch with someone at Blue Shield.

I once waited on hold for three hours about a claim denial, but when I switched to live chat, I got my answer in minutes.

Ask for the premium department—it’s likely an issue with how your tax credit was applied. This happens a lot.

3

@Parker
Thank you! I didn’t even know they had a live chat option.

I know exactly what happened—Covered California adjusted my premium because my income changed, but Blue Shield still charged me the old (higher) amount. This actually happened last month too, but for a different reason. It’s so frustrating that their systems don’t update in sync!