We received an email on Tuesday evening saying that GoForward has shut down all offices, canceled appointments, and taken down the app. The website offers no information beyond the shutdown notice.
We didn’t even get a chance to download our medical records. I wasn’t unhappy with the D.C. office, despite the commute from the suburbs, but it did seem overpriced at $149 per month and didn’t accept insurance.
It’s frustrating, especially since GoForward raised over $500 million in venture capital. Unfortunately, it seems a lot of that went into AI-driven “doctor of tomorrow” pods instead of reliable, patient-centered care. There’s a need for personalized concierge medicine, but so far, no one has gotten it right.
Has anyone else experienced this sudden shutdown? Any advice on how to transition care or access medical records?
Here’s what’s on their website:
Dear members,
We regret to inform you that we will be closing our Forward locations, canceling scheduled visits, and shutting down our mobile application effective immediately.
We know this news is abrupt, so we are committed to helping you navigate your care transition in the days to come. Starting today you will no longer have access to the Forward app, but our medical team is available at clinical@goforward.com to support your care until December 13, 2024.
We will provide further information about how to access your medical records in the future as well as some suggested resources for finding a new provider.
Over the last 8 years, it’s been a privilege to provide the world’s best preventive care to our members. Thank you for being an integral part of our mission to help get the world one step closer to more affordable and accessible care.
In good health,
The Forward Team